Return Policy

We want you to sleep peacefully — with your pillow and your purchase. That’s why we offer a hassle-free return experience and support every Night Theory product with integrity.

We conduct a strict quality inspection before dispatch, so defective items rarely — if ever — make it through. However, if your product arrives with a genuine quality issue on our part, we’ll happily refund or replace it.

If the damage is due to mishandling or misuse, we won’t be able to cover it.

Return requests must be submitted within 60 days of delivery. Once approved, you’ll have 14 days to ensure the item is in transit to our warehouse.

To begin a return, email us at hey@nighttheory.com.

Already waiting on a response? No worries — as long as you initiated your return within the trial window, you’re covered.

📦 Missing or Damaged Deliveries

Marked “Delivered” but Not Received

If your tracking shows “Delivered” but you didn’t receive the package:

• We’ll issue a replacement, not a refund

• You must provide an alternate secure U.S. shipping address

• The new shipment will require a signature on delivery

Damaged in Transit / Missing Items

We’ll replace damaged or incomplete shipments if you provide:

1. Clear photos of the damaged package

2. A photo of the shipping label

3. Photos of the items you received

Have questions? Want help starting a return?
Email us at hey@nighttheory.com — our team is always happy to help.